Contact Center Manager
limra
About this role
The Contact Center Manager at LIMRA and LOMA oversees daily operations of the Member Relations Contact Center, focusing on member engagement, service quality, and relationship management. The role involves leadership, process improvement, and strategic planning to enhance member experiences and retention.
Skills
Qualifications
About limra
limra.comLIMRA, together with LOMA, is the largest trade association serving the insurance and related financial services industry, with more than a century of history and over 700 member companies worldwide. It provides industry research, benchmarking, data and analytics to help members understand trends, shape strategy, and improve product and distribution performance. LIMRA also delivers learning and talent development, compliance and AML training, and consumer resources—creating practical solutions that advance the industry's operations and customer outcomes.
About limra
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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