Sr Manager, Contact Center
FirstKey Homes(22 days ago)
About this role
The Sr. Manager, Contact Center is a strategic leader within FirstKey Homes Operations, serving as the internal expert on contact center technology and best practices across resident service and payments channels. The role partners closely with internal teams and a BPO provider to ensure high-quality service delivery and drive continuous improvement across contact center experiences.
Required Skills
- Contact Center Operations
- BPO Management
- Multi-Site Leadership
- Call Analytics
- Qualtrics
- Zendesk
- NICE
- Product Ownership
- Performance Metrics
- Service Level Management
+11 more
About FirstKey Homes
firstkeyhomes.comFirstKey Homes is a U.S.-based property management and single-family rental (SFR) operator that acquires, renovates, leases, and manages detached homes across multiple markets. The company provides end-to-end services including marketing and leasing, resident services and online portals, routine and emergency maintenance, and asset management for institutional and individual investors. Using local operations teams supported by technology, FirstKey Homes focuses on delivering consistent renter experiences and scalable portfolio performance for owners.
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