Sr Manager, Contact Center
FirstKey Homes
About this role
The Sr. Manager, Contact Center is a strategic leader within FirstKey Homes Operations, serving as the internal expert on contact center technology and best practices across resident service and payments channels. The role partners closely with internal teams and a BPO provider to ensure high-quality service delivery and drive continuous improvement across contact center experiences.
Skills
About FirstKey Homes
firstkeyhomes.comFirstKey Homes is a U.S.-based property management and single-family rental (SFR) operator that acquires, renovates, leases, and manages detached homes across multiple markets. The company provides end-to-end services including marketing and leasing, resident services and online portals, routine and emergency maintenance, and asset management for institutional and individual investors. Using local operations teams supported by technology, FirstKey Homes focuses on delivering consistent renter experiences and scalable portfolio performance for owners.
Recent company news
WCNC'FirstKey didn't pay': Rental company leaves family without power
Sep 1, 2025
NCDOJ (.gov)Attorney General Jeff Jackson Secures Refunds for 161 North Carolinians
May 19, 2025
Business WireFirstKey Homes Named One of USA Today’s Top Workplaces in the USA for 2025
Mar 20, 2025
WREG.comEx-property management employee charged with burglarizing homes
Jun 4, 2025
Private Equity Stakeholder Project PESPPrivate equity is buying up homes in Ohio
Aug 11, 2025
About FirstKey Homes
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for FirstKey Homes.
Salary
$98k – $134k
per year