Contact Center Operations
NICE(1 month ago)
About this role
The Concierge at NiCE represents the company in lead engagement activities, ensuring prospects are accurately assessed and routed to clients. The role emphasizes high-quality, empathetic interactions, data accuracy, and adherence to client and departmental standards. This individual contributor position operates within NiCE's hybrid NiCE-FLEX model and reports to the Manager, Contact Center Operations.
Required Skills
- Lead Qualification
- SMS
- Data Entry
- Customer Service
- Written Communication
- Call Transfers
- Call Connect
- CRM
- Documentation
+4 more
Qualifications
- High School Diploma or Equivalent
- AWS Certification
- Azure Certification
- HP Certification
- Dell Certification
- VMWare Certification
- Citrix Certification
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at NICE
Similar Jobs
Customer (Billing) Support Agent (Polish)
Blueprint Technologies(22 days ago)
Remote Call Center Representative
TechOp Solutions International(4 months ago)
Customer Relations Correspondence Coordinator
Allegiant(22 days ago)
Portuguese Customer Support Agent - Cairo based / Egypt
Cross Border Talents(1 year ago)
Mid- Market Account Executive, Lead Docket
Filevine(27 days ago)
Mid-Market Account Executive
Greenhouse(22 days ago)