Contact Center Operations

NICE

4 months ago

3.8 on Glassdoor

Pune, India

Hybrid

Full Time

Medior

0 applicants

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About this role

The Concierge at NiCE represents the company in lead engagement activities, ensuring prospects are accurately assessed and routed to clients. The role emphasizes high-quality, empathetic interactions, data accuracy, and adherence to client and departmental standards. This individual contributor position operates within NiCE's hybrid NiCE-FLEX model and reports to the Manager, Contact Center Operations.

Skills

Qualifications

High School Diploma or EquivalentAWS CertificationAzure CertificationHP CertificationDell Certification

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.