Contact Center Supervisor/Tier 2 Customer Care Support
Guidehouse(1 month ago)
About this role
The Contact Center Supervisor oversees daily operations and staff for the Georgia Home Energy Rebates Program contact center, acting as an extension of the client’s business office. The role is responsible for implementing and managing operational goals, ensuring adherence to client and company standards, and collaborating with Operations Managers and Managing Consultants to improve business processes. The position may include on-site oversight and up to 25% travel.
Required Skills
- Workload Management
- Team Meetings
- Compliance Monitoring
- Performance Monitoring
- Call Monitoring
- Quality Control
- Escalation Handling
- Onboarding
- Training
- Coaching
+5 more
Qualifications
- University Degree
About Guidehouse
guidehouse.comGuidehouse is a leading advisory firm that specializes in integrating commercial and public sector solutions to tackle complex challenges faced by clients. As a unique scaled advisory organization, it leverages insights from both government and commercial perspectives within its various industry segments. Guidehouse provides a range of technology and managed services, focusing on key sectors such as healthcare, financial services, defense, and infrastructure. The firm is recognized for its innovative approach to problem-solving, which combines strategic expertise with practical implementation.
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