Contact Center Systems Analyst
Ncd
About this role
A Contact Center Systems Analyst supports the administration, maintenance, and improvement of the company's contact center platform and related workflows. The role ensures the platform is configured accurately and functioning effectively to support internal stakeholders and enhance member and agent experiences.
Skills
About Ncd
ncd.comNCD is a Dallas-based insurance company that offers award‑winning dental and vision plans. Its products are designed to give members peace of mind for routine and preventive dental and eye care, serving individuals and employer groups. The company emphasizes accessible plan options, network access, and customer support to help members manage their dental and vision benefits.
About Ncd
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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