Contract Customer Success Manager
Customer.io(1 month ago)
About this role
Customer.io is hiring a part-time, 12-month contract Full-Stack Customer Success Manager to own a dedicated book of business and support customers through onboarding and ongoing use of the Customer.io platform. The role is remote but requires candidates to be based in Australia or New Zealand and work standard business hours in those time zones. This position offers exposure to a fast-growing SaaS environment focused on behavioral messaging and customer retention.
Required Skills
- Onboarding
- Implementation
- Project Management
- Stakeholder Management
- Campaigns
- Newsletters
- Data Workflows
- Customer Support
- Troubleshooting
- Technical Communication
+6 more
About Customer.io
customer.ioCustomer.io is a data-driven customer engagement platform that helps teams design and automate personalized customer journeys across email, SMS, push, in-app and other channels. It centralizes first‑party event and profile data to power segmentation, behavior-driven workflows, content creation, A/B testing and analytics. Targeted at product, growth and marketing teams, Customer.io emphasizes privacy, deliverability and developer-friendly APIs and integrations to orchestrate lifecycle and transactional messaging.
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