Cross Technology Service Delivery Field Support Engineer (L1)

NTT DATA,(1 year ago)

Aurangabad, IndiaOnsiteFull TimeJunior$64,337 - $85,855 (estimated)Information Technology

About this role

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry-level engineering role at NTT DATA providing first-line remote and onsite technical support to client environments across collaboration, networking, and data center technologies. The role operates within the service delivery organization to maintain service continuity and support client infrastructure and software solutions. It serves as the primary contact for initial incident diagnosis and escalation within cross-technology teams.

View Original Listing

Required Skills

Technical Support
Field Engineering
Incident Management
Troubleshooting
Networking
Voice Technologies
Problem Diagnosis
Escalation
Customer Communication
Shift Handover

Qualifications

Bachelor's Degree in Information Technology or Computing
CCNA (Data Center)
CCNA
JNCIA
ACMA
NetApp Certification
EMC Certification
Microsoft MS700
Microsoft MS720
Webex Calling Certification

About NTT DATA,

global.ntt

At NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.

View more jobs at NTT DATA, →