CS Ops Manager, Gainsight Admin

Tempo(2 months ago)

RemoteFull TimeManager$121,884 - $160,512 (estimated)Customer Success

About this role

The Customer Success Operations Manager at Tempo is responsible for designing and operationalizing customer success systems, processes, and data flows to enhance service delivery at scale. This cross-functional role involves configuring and administering the Gainsight platform, collaborating with various teams to define business requirements and metrics, and innovating customer success processes. The manager will also evaluate new digital tools, support Gainsight users, and implement AI-driven solutions to ensure customer satisfaction and retention.

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Required Skills

Customer Success Operations
Gainsight Administration
Business Process Creation
Business Process Innovation
System Configuration
Data Analysis
Cross-Functional Collaboration
Digital Tool Evaluation
Salesforce Integration
Customer Engagement Strategies

+11 more

Qualifications

Gainsight Level 3 Admin Certification
3+ years of experience in Customer Success Operations, RevOps, or equivalent roles at SaaS companies

About Tempo

www.tempo.io

Tempo is a leading provider of project, product, and portfolio management solutions integrated with Jira. Their software suite unifies time tracking, capacity planning, and financial management to enhance workflow efficiency and alignment across teams. Trusted by over 30,000 global companies, Tempo's tools help organizations make data-driven decisions, streamline collaboration, and achieve strategic objectives more effectively.