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CS Ops Manager, Gainsight Admin at Tempo - ApplyBlast

CS Ops Manager, Gainsight Admin

Tempo

11 months ago

3.1 on Glassdoor

Remote

Full Time

Manager

4 applicants

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About this role

The Customer Success Operations Manager at Tempo is responsible for designing and operationalizing customer success systems, processes, and data flows to enhance service delivery at scale. This cross-functional role involves configuring and administering the Gainsight platform, collaborating with various teams to define business requirements and metrics, and innovating customer success processes. The manager will also evaluate new digital tools, support Gainsight users, and implement AI-driven solutions to ensure customer satisfaction and retention.

Skills

Qualifications

Gainsight Level 3 Admin Certification3+ years of experience in Customer Success Operations, RevOps, or equivalent roles at SaaS companies

About Tempo

www.tempo.io

Headquarters

Boston, Massachusetts, United States

Company Size

201-500 employees

Founded

2015

View Profile

Tempo is a leading provider of project, product, and portfolio management solutions integrated with Jira. Their software suite unifies time tracking, capacity planning, and financial management to enhance workflow efficiency and alignment across teams. Trusted by over 30,000 global companies, Tempo's tools help organizations make data-driven decisions, streamline collaboration, and achieve strategic objectives more effectively.