CS Workforce Specialist I

Chewy(1 month ago)

Louisville, KYOnsiteFull TimeJunior$45,667 - $61,678 (estimated)Pharmacy Customer Service

About this role

An entry-level Workforce Specialist / Real-Time Analyst I supporting Chewy’s Pharmacy Customer Service operations. The role focuses on ensuring day-to-day service delivery for inbound contact center and back-office workflows by providing frontline data, supporting schedule alignment, and collaborating with workforce and operations partners. It is suited for analytically minded, team-oriented individuals seeking growth in workforce management and capacity planning. The position offers development programs, career advancement potential, and employee benefits.

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Required Skills

Real-Time Monitoring
NICE
Genesys
Schedule Management
Queue Monitoring
Service Alerts
Performance Reporting
Data Analysis
VTO Support
Team Collaboration

Qualifications

Bachelor’s Degree or Equivalent Experience in Customer Service, Operations, Business, or Analytics

About Chewy

chewy.com

The provided page contains only embedded scripts and no visible company text. KPSDK appears to be a lightweight client-side analytics and performance SDK that helps websites capture page timing, user interactions, and error reporting with minimal overhead. It offers real-time metrics, event batching, and integrations with common analytics and APM tools to surface performance bottlenecks and user behavior. Teams integrate KPSDK via a small script tag and configure sampling, privacy controls, and custom events to balance data fidelity and site performance.