Associate, Workforce Management
OppFi(5 days ago)
About this role
The Associate Workforce Management is an operations-focused role within OppFi’s workforce management team supporting contact center performance and staffing. The position reports to the Manager, Workforce Management and sits at the Associate job level, contributing to operational stability and customer service delivery.
Required Skills
- Forecasting
- Scheduling
- Capacity Planning
- Real-Time Monitoring
- Reporting
- Data Analysis
- Queue Management
- Shift Scheduling
- Time Management
- Communication
+2 more
About OppFi
oppfi.comOppFi (Opportunity Financial LLC) is a Chicago-based fintech and financial services company that builds technology to broaden community banks' ability to extend consumer credit to everyday Americans. The company owns OppLoans and operates an online personal lending platform, partnering with banks to originate and service loans using data-driven underwriting and digital tools. OppFi is publicly traded (NYSE: OPFI) and serves U.S. customers with English and Spanish support.
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