CSS Phone Specialist
Encore Capital Group(11 days ago)
About this role
The CSS Phone Specialist handles incoming calls, resolving consumer concerns with effective communication and sound judgment. They document interactions, utilize proprietary systems, and maintain high call quality standards, contributing to a customer-focused service environment.
Required Skills
- Customer Service
- Communication Skills
- Multi-tasking
- MS Office
- Problem Solving
About Encore Capital Group
encorecapital.comEncore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.
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