Customer Success Manager

Kiln(2 months ago)

HybridFull TimeManager$170,694 - $222,251 (estimated)GTM

About this role

The Customer Success Manager at Kiln is responsible for post-sales support and local expansion in the APAC region, focusing on providing exceptional service to enterprise customers. This role involves understanding client needs, designing onboarding plans, facilitating product implementation, liaising with technical teams, and leading quarterly reviews to align services with business objectives. Additionally, the manager identifies upselling opportunities and collaborates with Account Executives to achieve company growth within the blockchain and fintech sectors. Proficiency in Mandarin and English, along with a deep understanding of blockchain technology, is essential.

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Required Skills

Customer Success
B2B Support
Client Onboarding
Technical Liaison
Product Updates
Problem Solving
Data Analysis
CRM Familiarity
Blockchain Understanding
Cross-Selling

+6 more

About Kiln

www.kiln.fi

Kiln is a cutting-edge platform designed to serve as the institutional layer for onchain assets, enabling businesses and individuals to earn rewards on their digital assets through staking and decentralized finance (DeFi). The company also offers white-label earning solutions that can be integrated into various products, enhancing the functionality of financial services. With a focus on simplifying access to DeFi for institutions, Kiln aims to streamline the management of digital assets in a secure and efficient manner.