Customer Advisor
NATIONAL(5 months ago)
About this role
A Customer Advisor is a frontline representative who handles incoming customer contacts across multiple channels, ensuring interactions comply with data protection and company standards. The role focuses on delivering a high-quality customer experience and meeting customer and client KPI targets. More experienced advisors may provide mentoring and support for escalated issues.
Required Skills
- Customer Service
- Communication
- Data Entry
- Complaint Handling
- Mentoring
- Multichannel Support
- Data Protection
- KPI Management
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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