Customer Advisor

NATIONAL(5 months ago)

Cape Town, South AfricaOnsiteFull TimeJunior$43,396 - $58,942 (estimated)Customer Service

About this role

A Customer Advisor promotes and sells products and services on behalf of call centre clients with a focus on customer retention and satisfaction. The role handles contacts via live internet chat, email and phone, and performs data entry to maintain customer databases. Experienced advisors may mentor team members and support resolution of escalated complaints while ensuring regulatory compliance.

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Required Skills

Sales
Customer Retention
Live Chat
Phone Support
Email Support
Data Entry
Complaint Resolution
Compliance
Mentoring

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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