Customer Advisor

NATIONAL(5 months ago)

Cape Town, South AfricaOnsiteFull TimeMedior$63,084 - $85,776 (estimated)Customer Service

About this role

A Customer Advisor in a call centre represents client companies in their customer-facing operations, focusing on maintaining customer relationships and compliance. The role interacts with customers via live chat, email and phone and contributes to quality and retention outcomes. This is a full-time, permanent position based in Cape Town.

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Required Skills

Sales
Customer Retention
Complaint Resolution
Data Entry
Live Chat
Phone Handling
Regulatory Compliance
Mentoring

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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