Customer Advisor

NATIONAL(9 months ago)

Cape Town, South AfricaOnsiteFull TimeMedior$63,619 - $86,543 (estimated)Customer Service

About this role

A Customer Advisor handles inbound customer contacts across multiple channels, ensuring issues and concerns are answered efficiently and in line with data protection requirements. More experienced advisors may mentor colleagues and support the resolution of escalated complaints to help meet customer satisfaction and KPI targets.

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Required Skills

Customer Service
Data Entry
Multi-Channel
Complaint Resolution
Mentoring
Escalation Handling
Data Protection
Customer Experience

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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