Work From Home - Senior Complaints Coordinator - FDO Escalations - Fraud Account Management Investigations Solutions (FAMISE)
Capital(12 days ago)
About this role
A Senior Complaints Coordinator at Capital One handles escalated customer complaints, investigates issues, and ensures customer experience is positive and compliant with regulations. The role involves problem solving, process improvement, and guiding team members to resolve customer concerns effectively. It offers the convenience of working from home with specific location and technical requirements.
Required Skills
- Customer Service
- Call Center
- Investigation
- Problem Solving
- De-escalation
- Communication
- Time Management
- Regulatory Compliance
- Customer Advocacy
- Process Improvement
About Capital
capitalonecareers.comYou’re tenacious and driven, so the last place you want to work is some boring bank. Same. Learn about careers at Capital One and view jobs here.
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