Customer Service Escalation Advocate
Block(19 days ago)
About this role
As a member of the Internal Dispute Resolution team, you will help solve complex customer issues and work in collaboration with both onshore and offshore teams. The role involves managing escalated complaints and striving for excellence in achieving fair outcomes for customers.
Required Skills
- Customer Service
- Complaint Management
- Escalation Handling
- Time Management
- Communication
About Block
block.xyzBlock, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.
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