Customer Advisor

NATIONAL(1 year ago)

Cape Town, South AfricaOnsiteFull TimeMedior$87,903 - $118,620 (estimated)Customer Service

About this role

A Customer Advisor represents call centre clients to customers via live chat, email, and phone, acting as the primary sales and service contact. The role focuses on maintaining customer relationships and supporting client retention and satisfaction. Experienced advisors may take on mentoring and escalation-support responsibilities within the team.

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Required Skills

Sales
Customer Retention
Communication
Live Chat
Email Support
Phone Support
Data Entry
Complaint Handling
Coaching
Compliance

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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