Customer Care Advocate

Rockwell Automation(2 months ago)

HybridFull TimeJunior$59,167 - $79,606 (estimated)Customer Care

About this role

Rockwell Automation is hiring a Customer Care Advocate to serve as a key point of contact for customers, helping ensure a positive experience across product and service interactions. The role works closely with internal teams in a fast-changing environment to support customer needs and drive loyalty. This position reports into Customer Care under Global Process Enablement leadership.

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Required Skills

Customer Service
Issue Resolution
Customer Experience
Process Improvement
Case Documentation
Trend Analysis
Root Cause Escalation
Cross-Functional Collaboration
SLA Management
Business Processes

+2 more

Qualifications

Associate's Degree

About Rockwell Automation

rockwellautomation.com

We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and sustainable.

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