Senior Service Advocate
Clinical Careers Page(28 days ago)
About this role
The Senior Service Advocate at CVS Health is the single point of contact for member service inquiries and process requests received by telephone. The role uses integrated service tools and the Integrated Service Model (ISM) to engage, consult and educate members based on their unique needs and preferences.
Required Skills
- Relationship Building
- Issue Resolution
- Communication
- Multitasking
- Professionalism
- Member Focus
- Leadership
- Customer Service
- Medical Terminology
- Problem Solving
+4 more
Qualifications
- High School Diploma or G.E.D.
- Some College Preferred
About Clinical Careers Page
cvshealth.comCVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.
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