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Customer Care Agent - Inbound (6 months Fixed Term) at Astron Energy - ApplyBlast

Customer Care Agent - Inbound (6 months Fixed Term)

Astron Energy

7 months ago

Western Cape

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Experience Agent acts as the first point of contact for customers across multiple channels, addressing inquiries and resolving complaints to ensure positive interactions. The role involves managing escalations, monitoring digital platforms, and following up on cases within service level agreements.