Customer Care Associate

Financial Times(3 years ago)

HybridFull TimeJunior$35,750 - $37,380Customer Care

About this role

The Customer Care Associate at the Financial Times handles inbound subscriber enquiries and acts as an ambassador for the FT, helping to engage and retain customers. The role involves working in a central London hybrid environment with training provided to become a subject matter expert on FT products and platforms. Successful candidates will complete a probationary period after which further development and progression are supported. The position requires regular on-site attendance and the ability to work shifts, including some Saturdays and bank holidays.

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Required Skills

Customer Service
Phone Support
Live Chat
Email Support
Issue Resolution
Salesforce
Data Security
Performance Targets
Appointment Booking
Case Management

+7 more

Qualifications

Basic DBS Check

About Financial Times

ft.com

The Financial Times is an international business and financial news organisation delivering news, analysis and opinion on markets, economics and politics. It publishes in print and online, offering in-depth reporting, data, charts, special reports and commentary aimed at professionals, investors and policymakers. FT operates a subscription-based model and is known for its market coverage, investigative journalism and authoritative perspective; it is headquartered in London and owned by Nikkei.