Customer Success Manager
Financial Times(1 day ago)
About this role
The Financial Times is hiring a Customer Success professional in Tokyo to drive engagement of FT digital group subscriptions among corporate customers and prospects. The role focuses on growing engagement for B2B corporate subscriptions and supporting low-value, high-potential accounts while working closely with sales and regional teams. It sits within the FT's customer-facing organisation and contributes to demonstrating the value of FT.com across client organisations.
Required Skills
- Customer Success
- Account Management
- Stakeholder Engagement
- Communication
- Presentation
- Data Analysis
- Product Expertise
- Collaboration
- Salesforce
About Financial Times
ft.comThe Financial Times is an international business and financial news organisation delivering news, analysis and opinion on markets, economics and politics. It publishes in print and online, offering in-depth reporting, data, charts, special reports and commentary aimed at professionals, investors and policymakers. FT operates a subscription-based model and is known for its market coverage, investigative journalism and authoritative perspective; it is headquartered in London and owned by Nikkei.