Customer Care Manager

Rentokil Initial(6 months ago)

Melbourne, AustraliaOnsiteFull TimeManager$77,033 - $103,365 (estimated)Customer Service

About this role

A Customer Care Manager based in Melbourne responsible for strengthening customer relationships and protecting the existing service portfolio for Initial Hygiene (Rentokil Initial). The role focuses on maintaining customer loyalty and acting as the main point of contact for at-risk accounts. This is a permanent full-time position reporting to the Sales Manager.

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Required Skills

Forecasting
Retention Metrics
Complaint Resolution
Account Management
Escalation Management
Prioritization
Record Keeping
Opportunity Identification
Stakeholder Management
Communication

+3 more

Qualifications

Car Licence

About Rentokil Initial

rentokil-initial.com

Rentokil Initial is a leading global provider of pest control, hygiene, and property care services, dedicated to protecting people and enhancing lives. The company operates in various sectors, offering tailored solutions to businesses and homes, including pest prevention, termite control, and sanitary services. With a strong emphasis on innovation and sustainability, Rentokil Initial leverages advanced technologies and expert teams to deliver high-quality services across numerous countries.