Customer Experience Manager

NABIS(18 days ago)

RemoteFull TimeManager$80,000 - $0Customer Experience

About this role

The Customer Experience Manager at Nabis is a senior operations-facing role that aligns external partner goals with the company mission and ensures exceptional brand experiences. This person serves as the primary liaison between brands and internal teams, trains partners on Nabis systems, and maintains visibility and consistency across communications. They also support onboarding, escalation resolution, and continuous improvement of SOPs and cross-departmental ownership.

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Required Skills

Communication
Zendesk
Slack
Escalation Management
SOPs
Onboarding
Coaching
Data Analysis
De-Escalation
Client Retention

+1 more

About NABIS

nabis.com

Nabis is a licensed B2B cannabis marketplace and distribution platform that connects brands and retailers. It offers the largest portfolio of cannabis products—over 9,000 SKUs from 400+ brands—paired with two-day fulfillment, comprehensive warehousing, and end-to-end distribution services. Nabis also provides advanced analytics and inventory/ordering tools to help partners track performance and manage operations. Retailers and brands use Nabis to streamline procurement, scale distribution, and reduce time-to-shelf.