Customer Care Officer - Portugal/Spain

Alma(1 day ago)

Lille, FranceOnsiteFull TimeMedior$30,000 - $35,000Operations

About this role

Alma is a fast-growing fintech company specializing in Buy Now Pay Later solutions that enhance the purchasing experience for merchants and consumers. They are looking for a Customer Care Officer to support their operations in Portugal and Spain, ensuring high-quality customer support and smooth onboarding for merchants. The role involves engaging with stakeholders, managing process improvements, and supporting a multilingual customer base.

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Required Skills

Customer Support
Multilingual
AI
Process Improvement
Stakeholder Management
Communication
Problem Solving
Support Operations
Payment Solutions
Portuguese

About Alma

helloalma.com

Alma is a mental health care platform that simplifies access to high-quality, affordable therapy. It helps people find and book vetted, licensed therapists with transparent pricing and streamlined insurance and billing support, offering telehealth and in-person options. Alma also works with employers and health plans to expand access and reduce administrative friction for providers. Users choose Alma for its curated clinician network, easy matching, and simplified booking and payment experience.

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