Customer Care Officer

Alma(1 day ago)

HybridFull TimeMedior$36,000 - $42,000Operations

About this role

Alma is a company that focuses on creating accessible and easy-to-implement financial solutions for merchants and consumers, primarily in the Buy Now Pay Later industry. The company has experienced rapid growth and values open-minded, curious, and ambitious team members. They are expanding their operations team in Lille to enhance their payment experience, support merchants and customers, and manage risk and debt collection.

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Required Skills

Customer Service
Financial Products
Support
Risk Management
Debt Collection
Onboarding
Analysis
Communication
Process Improvement
Multilingual

About Alma

helloalma.com

Alma is a mental health care platform that simplifies access to high-quality, affordable therapy. It helps people find and book vetted, licensed therapists with transparent pricing and streamlined insurance and billing support, offering telehealth and in-person options. Alma also works with employers and health plans to expand access and reduce administrative friction for providers. Users choose Alma for its curated clinician network, easy matching, and simplified booking and payment experience.

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