Customer Care Specialist (Claims Live Chat)
Marshmallow(9 days ago)
About this role
A Claims Support Specialist at Marshmallow will interact with customers to resolve motor claim queries via live chat and email, ensuring a positive customer experience and accurate case management. The role involves coordinating with policyholders and external partners, assessing claims, and supporting process improvements in a fast-paced insurance environment.
Required Skills
- Customer Service
- Claims Handling
- Communication
- Organization
- Problem Solving
About Marshmallow
www.marshmallow.coMarshmallow is an innovative car insurance provider in the UK, specializing in coverage for newcomers. The company offers competitive rates based on comprehensive driving history, regardless of where the experience was gained, aiming to provide fair and affordable insurance solutions. Marshmallow also emphasizes a seamless user experience with flexible payment options and a user-friendly app for managing policies. Their mission is to ensure that all drivers, regardless of their background, have access to financial protection as they transition to life in the UK.
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