Customer Support Technical Analyst

Bottomline(1 month ago)

HybridFull TimeMedior$93,236 - $124,279 (estimated)Customer Service

About this role

Customer Service role supporting Bottomline payment solutions by handling customer queries across phone, email, chat, and the customer portal. The role focuses on delivering high-quality service within defined SLAs, maintaining accurate case records, and contributing to knowledge-base and process improvements. It operates on a rotated shift pattern and is a hybrid position based in Theale.

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Required Skills

Customer Support
Technical Support
Case Management
SLA Management
Cross-Functional Collaboration
Knowledge Management
Documentation
Multi-Channel Support
CRM
ITIL

+3 more

About Bottomline

bottomline.com

Bottomline (Bottomline Technologies) is a financial technology company that helps organizations transform business payments and cash flow with cloud-native payment, reconciliation, cash management, and accounts-payable/receivable automation solutions. It provides secure, scalable SaaS products and APIs that connect corporates, banks, and fintechs to domestic and cross-border payment rails while addressing fraud prevention, compliance, and payment visibility. Bottomline’s platform is used by enterprises and financial institutions to automate invoice-to-pay processes, streamline treasury operations, and integrate with bank networks and SWIFT for enterprise-grade payment orchestration.