Customer Care Specialist I (Manheim)

CAI Cox Automotive Corp Svcs., LLC(1 month ago)

HybridFull TimeJunior$33,180 - $49,720Customer Care

About this role

Cox Automotive is hiring a Customer Care Specialist I to support customers and dealers across its automotive marketplace and related partner products. The role serves as a primary point of contact to help customers navigate issues through to resolution within a hybrid work setup. This position is part of the Customer Care organization and supports a metrics-driven contact center environment.

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Required Skills

Customer Support
Issue Resolution
Escalation Management
Customer Relationship
Dealer Support
Email Support
Chat Support
Phone Support
Case Management
Process Documentation

+5 more

Qualifications

High School Diploma/GED

About CAI Cox Automotive Corp Svcs., LLC

coxautoinc.com

Cox Automotive Inc. is a leading provider of data-driven solutions that transform the automotive experience for dealers, fleets, lenders, and consumers. By modernizing how vehicles are bought, sold, owned, and utilized, Cox Automotive enhances the automotive ecosystem. The company leverages technology and analytics to offer innovative tools and services that streamline operations and improve customer engagement in the automotive industry.

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