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Customer Contact Comms Associate-Voice at Accenture - ApplyBlast

Customer Contact Comms Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, India

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Contact Comms Associate at Accenture works within the Customer Support vertical to manage and resolve customer inquiries, handle escalations, and ensure complaints are closed within Service Level Agreements. Based in an omnichannel contact center, the role involves solving routine problems while adhering to specific deadlines and shift rotational schedules.

Responsibilities

Resolve routine customer queries using established guidelines
Manage customer escalations and complaints effectively
Ensure all fault closures meet SLA requirements
Work dynamically in rotating shifts
Collaborate within team and with direct supervisors

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.