Customer Contact, Specialist
AIA(7 months ago)
About this role
A Contact Center Supervisor at AIA leads a team within the Customer Contact function, contributing to the company’s mission to help customers live healthier lives. The role focuses on ensuring strong operational performance, promoting a customer-centric culture, and supporting staff development and engagement.
Required Skills
- Workforce Management
- Forecasting
- Scheduling
- Performance Management
- Data Analysis
- Coaching
- Customer Service
- KPI Monitoring
- Business Continuity
Qualifications
- Diploma Or Higher
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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