Contact Center Manager
Electrolux Group(24 days ago)
About this role
The Contact Center Manager at Electrolux Group Budapest Sales leads the consumer contact center function, ensuring high-quality customer experience and continuous improvement across service channels. The role is part of a global appliance company and involves collaborating with cross-functional teams to support business and brand objectives. It offers career development within a large international organization.
Required Skills
- SLA Management
- KPI Reporting
- Quality Assurance
- Forecasting
- Workforce Planning
- Training
- Cross-Collaboration
- Complaint Handling
- Communication
- MS Office
Qualifications
- University Degree
About Electrolux Group
electroluxgroup.comElectrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years.
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