Customer Engagement Manager (ANZ)
Bitwarden(2 days ago)
About this role
Bitwarden is seeking a Customer Success professional to manage and optimize the customer journey, ensuring client success, adoption, and growth. The role involves collaborating with various teams to improve customer experience and identify expansion opportunities, all within a remote, Australia/New Zealand-based position.
Required Skills
- Customer Success
- Account Management
- Data Analysis
- Communication
- Product Knowledge
- Client Relations
- Analytics
- Customer Retention
- Cross-functional Collaboration
- Strategic Planning
About Bitwarden
bitwarden.comBitwarden is an open-source password manager that securely stores passwords, passkeys, and other sensitive credentials with end-to-end encryption across browsers, mobile devices, and desktops. It provides browser extensions, mobile and desktop apps, cloud-hosted or self‑hosted deployments, and core features like autofill, password generation, secure sharing, and multi‑factor authentication. Offerings span free personal plans to paid family, team, and enterprise tiers with SSO, directory integrations, admin controls, and reporting for organizations. Bitwarden emphasizes transparency, third‑party security audits, and developer-friendly APIs.
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