Member Service Representative
SoFi(18 days ago)
About this role
A SoFi Member Service Representative is a customer-facing role within SoFi’s consumer financial services organization, supporting members who use SoFi’s banking, investment, and credit card products. This position operates in a fast-growing fintech and national bank environment and contributes to overall member experience and satisfaction. The role requires shift availability and participation in an initial onsite training period.
Required Skills
- Customer Service
- Phone Support
- Chat Support
- Email Support
- Troubleshooting
- Empathy
- Active Listening
- Time Management
- Google Suite
- Call Control
+1 more
Qualifications
- High School Diploma or GED
- FINRA Fingerprint Background Check
About SoFi
sofi.comWelcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.
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