Customer Experience Executive

Funding Societies | Modalku Group(11 months ago)

HybridFull TimeJunior$60,187 - $80,330 (estimated)Customer Experience

About this role

An Associate-level Customer Experience role at Funding Societies | Modalku supporting their SME digital finance platform across Southeast Asia. The position sits within a lean CX team that focuses on investor-facing products and improving the overall customer journey in a fast-paced fintech startup environment.

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Required Skills

Customer Support
KYC
Onboarding
Operations
Reporting
Excel
Communication
Critical Thinking
Interpersonal Skills
Client Relationships

About Funding Societies | Modalku Group

fundingsocieties.com

Funding Societies is the largest SME digital financing platform in Southeast Asia, specializing in providing short-term financial solutions tailored to the needs of small and medium-sized enterprises (SMEs). The platform connects SMEs in need of funding with retail and institutional investors, facilitating a variety of financing options. Through its accessible and innovative approach, Funding Societies empowers businesses to grow and thrive in a competitive market.