Customer Experience Lead
CookUnity(1 month ago)
About this role
The Customer Experience Lead at CookUnity is a hands-on leader focused on improving overall customer satisfaction by enabling and supporting the CX team and driving continuous improvement. The role blends operational oversight with strategic thinking to shape processes, training, and team effectiveness within a fast-paced, customer-centric marketplace. The position requires flexibility in scheduling and is part of a remote-first workplace.
Required Skills
- Customer Support
- Queue Management
- Communication
- Training
- Escalation Handling
- Data Analysis
- KPI Monitoring
- Operations
- Onboarding
- Coaching
+5 more
About CookUnity
cookunity.comCookUnity is a chef-to-consumer meal delivery service that partners with independent chefs to deliver chef-crafted, ready-to-heat meals across the U.S. They offer curated menus for everyday eating, weight loss, and specialty needs — including GLP‑1 balanced options — via subscription-based weekly deliveries and customizable plans. Customers choose CookUnity for diverse, restaurant-quality recipes made with fresh ingredients and convenient home delivery, often supported by introductory promotions.
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