Tier 1 Support Specialist (Remote - U.S.)

PerfectServe(1 month ago)

RemoteFull TimeJunior$38,000 - $38,000Customer Support

About this role

PerfectServe is hiring Support Specialists to join a 24/7/365 team that enables faster patient care by supporting the company’s clinical communications and scheduling solutions. The role participates in a structured onboarding program before moving to a scheduled shift assignment and contributes to customer-focused technical support efforts for clinicians and system administrators. Candidates must be located in the United States and available for varied hours including weekends and some holidays.

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Required Skills

Phone Support
Chat Support
Portal Support
User Administration
User Training
Troubleshooting
Application Configuration
Account Management
Connectivity Support
Collaboration

+4 more

About PerfectServe

perfectserve.com

PerfectServe is a healthcare communication company that provides an enterprise clinical communication and collaboration platform to connect care teams, automate message routing and on‑call workflows, and support secure patient‑provider messaging. Their award‑winning systems aim to improve clinical efficiency, care coordination, and patient satisfaction through real‑time, role‑based communication and integrations with clinical workflows and EHRs. Founded in 1999, PerfectServe serves hospitals, health systems, and physician groups with scalable, compliance‑focused communication solutions.