Team Specialist, Premium Support(Mandarin Speaking)
Airbnb(12 days ago)
About this role
The CS Team Specialist is an operational expert who supports Airbnb’s Community Support (CS) Delivery teams by enabling smooth case handling and creating an effective operational environment. This full-time, Singapore-based role provides real-time guidance, handles high-severity cases, and coordinates workforce and scheduling to ensure service coverage across one or more CS services. The specialist partners with cross-functional stakeholders to document ways of working and drive service performance improvements.
Required Skills
- Case Handling
- Operational Support
- Workforce Management
- IT Troubleshooting
- Real-Time Support
- Queue Management
- Documentation
- Data Reporting
- Customer Communication
- Empathy
+4 more
Qualifications
- Bachelor's Degree
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.