Senior Lead, Executive Customer Relations (Member Experience)

Ōura(9 days ago)

RemoteFull TimeSenior$127,500 - $150,000Customer Relations

About this role

The Senior Lead, Executive Customer Relations at Oura is a senior individual contributor role responsible for managing high-visibility escalations, crafting communications, and leading systemic improvements. The role involves partnering cross-functionally to protect member trust and enhance customer service quality in a remote U.S. setting.

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Required Skills

Customer Support
Escalation Management
Communication
Root Cause Analysis
Cross-functional Collaboration
Zendesk
Data Analysis
Incident Response
Support Operations
Process Improvement

About Ōura

ouraring.com

Oura makes the Oura Ring, a discreet smart ring that continuously measures sleep, activity, recovery, heart rate, body temperature and stress to deliver personalized health insights. The ring pairs with the Oura mobile app to track sleep quality, readiness, and daily activity, surface long-term trends, and provide actionable guidance for better rest, recovery, and performance. Aimed at health-conscious consumers and professionals, Oura offers subscription features for advanced metrics and is now HSA/FSA eligible for easier purchase.

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