Customer Care Representative - Calls
M-KOPA(1 day ago)
About this role
A Customer Care Representative at M-KOPA provides support to customers across inbound and outbound calls, handling a variety of inquiries, emergencies, and feedback to ensure a positive customer experience. The role involves communication, problem-solving, and supporting various aspects of the customer journey, including after-sales and emergency handling.
Required Skills
- Customer Support
- Communication
- Active Listening
- Problem Solving
- Multitasking
- Record Keeping
- Escalation Management
- Emergency Response
- Customer Feedback
- Phone Skills
About M-KOPA
www.m-kopa.comM-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.
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