Head of Customer Support Experience
Bolt Technology(6 days ago)
About this role
The Head of Customer Support Experience at Bolt is responsible for leading the experience team to enhance customer support performance and improve overall customer satisfaction. The role involves collaborating with product, engineering, and various business verticals to optimize processes, manage safety escalations, and translate customer insights into business improvements.
Required Skills
- Customer Support
- Process Improvement
- Data Analysis
- Safety Management
- Cross-functional Collaboration
- Customer Experience
- Product Requirements
- Operations Management
- Leadership
- Escalation Management
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
View more jobs at Bolt Technology →