Customer Experience Manager

Kaseya Careers(1 month ago)

Medellín, ColombiaOnsiteFull TimeManager$105,941 - $140,473 (estimated)Customer Experience

About this role

The Customer Experience Manager will lead Kaseya's Help Desk Services team to deliver hospitality-driven, consistent customer experiences while building strong client relationships. The role focuses on overseeing service delivery, conducting periodic account health assessments, and driving retention and satisfaction. It partners with cross-functional teams to implement continual service improvements and maintain service excellence.

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Required Skills

Help Desk
Service Delivery
Client Meetings
Escalation Management
Documentation
Process Improvement
Quality Assurance
Data Analysis
Cross Functional
Issue Resolution

+10 more

Qualifications

Bachelor's Degree in Business Administration or Related Field (Preferred)

About Kaseya Careers

kaseya.com

Kaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.