Product Specialist (Hybrid)
SimplePractice(29 days ago)
About this role
SimplePractice is seeking a Customer Success (Product) Specialist to join its Customer Success team in Mexico City, supporting practitioners and helping customers succeed with the platform. The role serves as a front-line contact for customers and contributes to improving customer experience and product feedback. It is a full-time hourly position with potential overtime and non-traditional hours during peak times.
Required Skills
- Email Support
- Live Chat
- Phone Support
- Troubleshooting
- Onboarding
- Escalation
- Knowledge Management
- Collaboration
- Prioritization
- Self-Management
+8 more
Qualifications
- Bachelor's Degree
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.
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