Customer Experience Operations Manager
Benchling(1 month ago)
About this role
Benchling is seeking a CX Operations Manager to align customer experience systems and processes with company objectives and support cross-functional decision-making. The role partners with CX, Professional Services, Support, Product, Engineering, and Business Technology teams and operates at both strategic and hands-on levels. This position focuses on enabling data-informed outcomes and improving the overall customer experience for Benchling’s R&D Cloud users.
Required Skills
- Dashboarding
- Data Reporting
- SQL
- Mode
- Sigma
- Salesforce
- Zendesk
- Gainsight
- Certinia
- Automation
+6 more
About Benchling
benchling.comBenchling is a biology-first, cloud-native platform that centralizes scientific data and workflows for biotechnology research and development. It combines electronic lab notebooks, sequence and molecular design tools, registries/inventory and lab informatics (LIMS/workflows) to help teams capture experiments, standardize processes, and maintain compliance. Built for collaboration, Benchling connects scientists, instruments, and analytics to surface insights and accelerate discovery across biotech, pharma, and academic research organizations.