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Customer Experience Operations Specialist at Osano - ApplyBlast

Customer Experience Operations Specialist

Osano

1 month ago

4.7 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

Osano is seeking a Customer Experience Operations Specialist to enhance and scale its self-service customer experience by analyzing customer behavior and identifying friction points. The role involves supporting customers during onboarding, tracking common issues, and utilizing analytics tools to improve product adoption and retention. This position requires a curious and analytical individual to collaborate with internal teams and develop scalable solutions for customer success.

Responsibilities

Support self-service customers through onboarding and basic technical troubleshooting
Analyze customer behavior and product data to identify friction and improve adoption
Monitor PLG metrics and build scalable customer programs and automated outreach

Skills

About Osano

osano.com

Headquarters

Austin, Texas, United States

Company Size

51-200 employees

Founded

2018

View Profile

Osano is a data privacy management platform that helps organizations build, manage, and scale privacy programs to meet global regulations like GDPR, CCPA/CPRA, and LGPD. Its suite includes consent management (cookie banners), data subject request automation, vendor risk monitoring, and centralized privacy operations and reporting to reduce compliance overhead. Osano targets legal, security, and product teams at businesses of all sizes and emphasizes ease of use, continuous regulatory updates, and centralized evidence for audits.