Customer Experience Representative, Core Services
Robinhood(12 days ago)
About this role
A Customer Experience representative at Robinhood who serves as the company’s voice, ensuring users feel understood and valued while helping the company learn from customer interactions. The role is part of a high-performing team focused on applying advanced technology to large financial problems and advancing Robinhood’s mission to democratize finance. Position is based in Chicago, Denver, or Westlake and supports multiple shift schedules.
Required Skills
- Customer Service
- Verbal Communication
- Written Communication
- Phone Support
- Chat Support
- Email Support
- Equities Trading
- Options Trading
- Margin Trading
- Empathy
+2 more
Qualifications
- FINRA Series 7
- FINRA Series 63
About Robinhood
robinhood.comRobinhood is a financial services and brokerage platform offering 24/5 commission-free trading and investing in stocks, ETFs, options, and cryptocurrencies via web and mobile apps. It provides retail investors easy-to-use tools — including fractional shares, real-time market data, advanced order types, and optional margin and premium features (Robinhood Gold) — to lower barriers to entry. Known for its clean, consumer-focused interface and mission to democratize finance, Robinhood also notes that terms, fees, and regulatory oversight may apply.