Customer Experience Specialist

AppNation(9 months ago)

HybridFull TimeJunior$61,083 - $81,177 (estimated)Customer Support

About this role

This role focuses on supporting users of AppNation’s mobile applications by handling inquiries, monitoring store reviews, and ensuring users have a seamless experience. The position involves acting as the voice of the user, analyzing feedback, and sharing insights with product and design teams. It also contributes to continuous improvement initiatives through surveys, reporting, and documentation. The job sits within a fast-paced, growth-oriented environment where employees can quickly take on impactful responsibilities.

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Required Skills

User Support
Helpdesk Management
User Feedback Analysis
Store Review Management
Issue Reporting
Basic Debugging
Survey Design
Report Generation
Written Communication
Customer Empathy

+8 more

Qualifications

BA in English Language and Literature
BA in Translation and Interpreting
BA in Linguistics

About AppNation

appnation.co

AppNation is a global app publisher that designs, builds, and scales consumer applications focused on AI-driven experiences. Positioned as one of the world’s top app publishers, it aims to put cutting-edge AI technology into the hands of everyday people by combining product design, engineering, and growth strategies. Branded around the motto "Challenge the Unthinkable," AppNation prioritizes innovation and large-scale publishing to accelerate user adoption and impact.