Customer Experience Senior Specialist

Nawy Real Estate(7 months ago)

HybridFull TimeSenior$121,052 - $161,973 (estimated)Customer Experience

About this role

A Knowledge & Development Senior Specialist responsible for designing and owning the company's internal knowledge hub and learning initiatives to support Customer Experience teams. The role focuses on ensuring accurate, consistent information and creating development pathways that enable teams to deliver exceptional customer journeys. It acts as a central point for knowledge architecture, cross-functional alignment, and continuous improvement of internal content and training.

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Required Skills

Content Strategy
Knowledge Management
Content Creation
Data Analysis
Stakeholder Management
Policy Development
Content Audits
Learning Design
Onboarding Design
ELearning

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About Nawy Real Estate

nawy.com

Nawy is a leading real estate platform in Egypt, specializing in connecting buyers, sellers, and investors to premium properties. With a comprehensive portfolio that includes listings in coveted areas such as New Cairo and the North Coast, Nawy offers users the ability to filter property searches based on price and location. Founded in 2016 by Mostafa Beltagy, Nawy is recognized for its innovative approach to real estate, making it a trusted broker in the Egyptian market.